Privacy Policy

Northstar Streamworks Studio (“Northstar Streamworks Studio”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information we collect, use, disclose, and retain in the course of operating our streaming-studio business in Canada.

This Privacy Policy explains how Northstar Streamworks Studio handles personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, provincial privacy legislation. By using our website, contacting us, booking our services, attending our studio, or otherwise interacting with us, you acknowledge that your personal information may be processed as described in this Privacy Policy.

1. Introduction and Company Information

Northstar Streamworks Studio is a streaming-studio business located in Canada. We provide studio services, production support, livestreaming services, content capture, technical assistance, and related business operations.

Operator / Data Controller: Northstar Streamworks Studio

Address: 1250 Granville Street, Vancouver, BC V6Z 1M7, Canada

Email: [email protected]

Phone: +1 (604) 782-4963

This Privacy Policy applies to personal information collected through our website, booking and inquiry forms, email communications, telephone communications, in-studio interactions, service agreements, marketing activities, and any other interactions with Northstar Streamworks Studio.

2. Data Collection and Processing

We collect and process personal information that is reasonably necessary for our business operations and service delivery. Depending on your relationship with us, we may collect the following categories of personal information:

• Identification and contact information: name, email address, phone number, mailing address, company name, job title, and preferred contact details.
• Booking and service information: event details, project requirements, scheduling information, production preferences, invoices, payment status, and service history.
• Technical and usage information: IP address, browser type, device identifiers, operating system, website usage data, cookies, log files, and analytics data.
• Audio, video, and image data: recordings, livestream footage, photographs, and related production content captured in our studio or during our services, where applicable and with notice or consent as required.
• Communications: emails, messages, call notes, support requests, feedback, and other correspondence.
• Billing and transaction information: billing address, payment records, and transaction details. We generally do not store full payment card details unless necessary and permitted by our payment processor arrangements.
• Consent and preference information: marketing preferences, communication preferences, and privacy-related requests.

We may collect personal information directly from you, from your organization, from our service providers, from payment processors, from analytics providers, and from other third parties where permitted by law.

We may also use cookies and similar technologies to improve website functionality, measure performance, and understand how visitors interact with our website. You may be able to manage cookies through your browser settings, subject to certain website limitations.

3. Purpose of Data Processing

We process personal information for the following purposes:

• to provide and manage our streaming-studio services;
• to respond to inquiries, requests, and customer support communications;
• to schedule studio bookings, manage projects, and coordinate production activities;
• to process payments, issue invoices, and maintain accounting records;
• to operate, maintain, secure, and improve our website, systems, and services;
• to personalize client communications and service delivery;
• to send administrative notices, service updates, and important policy information;
• to conduct analytics, quality assurance, and business reporting;
• to market our services, where permitted by law and subject to your preferences;
• to detect, prevent, and investigate fraud, misuse, security incidents, or other unlawful activity;
• to comply with legal, regulatory, tax, accounting, and contractual obligations;
• to protect the rights, property, and safety of Northstar Streamworks Studio, our clients, visitors, staff, and others.

4. Legal Basis for Processing

Under Canadian privacy law, we generally process personal information only where we have a lawful and appropriate basis to do so. Depending on the circumstances, our processing may rely on one or more of the following grounds:

• Consent: where you have given us express or implied consent to collect, use, or disclose your personal information for specific purposes.
• Contractual necessity: where processing is necessary to enter into, manage, or perform a contract with you or your organization.
• Legitimate business purposes: where processing is reasonable for our business operations and does not override your privacy interests, subject to applicable law.
• Legal or regulatory obligations: where processing is required to comply with applicable laws, court orders, tax rules, or regulatory requirements.
• Protection of interests: where processing is necessary to protect our rights, property, security, or the safety of individuals.

Where consent is the basis for processing, you may be able to withdraw it at any time, subject to legal or contractual restrictions and reasonable notice.

5. Data Sharing and Third Parties

We do not sell personal information. We may disclose personal information to third parties only where necessary and appropriate for the purposes described in this Privacy Policy, including:

• Service providers: hosting providers, cloud storage providers, email service providers, analytics providers, IT support providers, security providers, and customer relationship management tools.
• Payment processors and financial institutions: for billing, payment processing, refunds, and fraud prevention.
• Professional advisors: lawyers, accountants, auditors, consultants, and insurers.
• Business partners and clients: where necessary to coordinate production, deliver services, or fulfill contractual obligations.
• Authorities and regulators: where required by law, subpoena, court order, or lawful request, or where necessary to protect legal rights.
• Corporate transactions: in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, subject to appropriate confidentiality and legal safeguards.

We require third parties that process personal information on our behalf to use appropriate safeguards and to process personal information only for authorized purposes and in accordance with applicable law.

6. Data Transfer to Third Countries

Some of our service providers may store or process personal information outside Canada, including in the United States or other jurisdictions. As a result, your personal information may be subject to the laws of those jurisdictions and may be accessible to courts, law enforcement, or national security authorities in those countries.

When we transfer personal information outside Canada, we take reasonable steps to ensure it is protected by contractual, technical, and organizational safeguards appropriate to the sensitivity of the information and the nature of the transfer.

7. Storage Duration

We retain personal information only as long as reasonably necessary to fulfill the purposes for which it was collected, to comply with legal, accounting, or reporting obligations, to resolve disputes, and to enforce our agreements.

The retention period may vary depending on the type of information and the purpose for which it is processed. For example:

• client and booking records may be retained for the duration of the business relationship and for a reasonable period afterward;
• financial and tax records may be retained for the period required by applicable law;
• website analytics and technical logs may be retained for a shorter operational period unless needed for security or legal purposes;
• consent and communication records may be retained as necessary to demonstrate compliance and manage preferences.

When personal information is no longer required, we will securely delete, anonymize, or otherwise dispose of it in accordance with our retention practices and applicable law.

8. User Rights

Subject to applicable law, you may have the following rights regarding your personal information:

• Access: to request confirmation of whether we hold personal information about you and to obtain a copy of that information.
• Rectification: to request correction of inaccurate, incomplete, or outdated personal information.
• Erasure: to request deletion of personal information in certain circumstances, subject to legal retention obligations and legitimate business needs.
• Restriction: to request that we limit the processing of your personal information in certain circumstances.
• Data portability: where applicable, to request a copy of certain personal information in a structured, commonly used format.
• Objection: to object to certain forms of processing, including some direct marketing activities where applicable.

To exercise any of these rights, please contact us using the details in the Contact Information section below. We may need to verify your identity before responding to your request. We will respond within a reasonable time and in accordance with applicable legal requirements.

9. Withdrawal of Consent

Where we rely on your consent to process personal information, you may withdraw that consent at any time by contacting us or using any available unsubscribe or preference-management mechanism. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

Please note that withdrawing consent may limit our ability to provide certain services or features, and we may continue to process personal information where permitted or required by law on another lawful basis.

10. Right to Complain

If you have concerns about how Northstar Streamworks Studio handles your personal information, we encourage you to contact us first so we can attempt to resolve the issue.

You may also have the right to file a complaint with the appropriate privacy regulator in Canada, such as the Office of the Privacy Commissioner of Canada, or with a provincial privacy authority where applicable.

We encourage you to contact us before escalating a complaint so we can review and address your concerns promptly and fairly.

11. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction. These measures may include access controls, encryption where appropriate, secure storage, staff confidentiality obligations, and security monitoring.

However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect personal information, we cannot guarantee absolute security. If we become aware of a privacy or security incident involving personal information, we will respond in accordance with applicable law and our incident response procedures.

12. Contact Information

If you have any questions, requests, or concerns about this Privacy Policy or our handling of personal information, please contact:

Northstar Streamworks Studio
1250 Granville Street
Vancouver, BC V6Z 1M7
Canada

Email: [email protected]
Phone: +1 (604) 782-4963

Please include enough detail in your message for us to understand and respond to your request. We may ask for additional information to verify your identity or clarify the scope of your request.

13. Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or business operations. When we make material changes, we will post the updated Privacy Policy on our website and revise the effective date where appropriate.

Your continued use of our website or services after an updated Privacy Policy becomes effective indicates your acknowledgment of the revised policy, to the extent permitted by law.

Effective Date: July 6, 2026